Refund policy

Not happy? Contact us within 24 hours.

Do you offer replacement flowers? We hope you never have to ask this question, but rest assured we will work with you to ensure you are happy with your delivery. We do ask that you send us pictures within 24 hours of delivery.

Cancellations & changes

Plans change, and we're always happy to work with you. Here's how cancellations work for each kind of order.

Everyday and same-day flowers
Let us know at least 24 hours before delivery or pickup and we'll refund your order in full. If it's closer than that, your flowers are usually already being designed, so we can't offer a refund, but if possible, we're happy to reschedule your delivery to another day.

The Statement
The Statement is made to order. Cancel at least 48 hours before delivery for a full refund. After that, it can't be refunded.

Weddings and events
This covers all wedding and event flowers, including bouquets, boutonnières and other personal flowers. Full payment is due on receipt of invoice. 50% of your order is non-refundable, and cancellations within 14 days of the event are not refundable. We begin ordering flowers and supplies for your day once you book, which is why these terms differ from everyday orders.

Workshops
Cancel 5 or more days before class for a full refund, or 2 to 5 days before for a 50% refund. Cancellations less than 48 hours before class, and no-shows, can't be refunded.

Subscriptions
Change or cancel anytime using the link in your order confirmation email, or just email us.

Delivery fees
If we're able to take your order off the delivery route in time, we'll refund the delivery fee too.

How to cancel or make a change
Email info@blooms-collective.com or call 202.768.8544 with your order number, and we'll take care of it.